Built To Order Boats

Ordering and deposit

• Stellar kayaks are built to order to your chosen model, construction and colour.
• Please check your quote carefully. By paying the deposit you confirm the specification is correct.
• A 50% non-refundable deposit is required before your kayak is ordered from the factory.
• Once production has started, changes to the specification cannot be guaranteed and may incur extra cost.

Lead times

• Lead times are an estimate from the date we receive your deposit, typically 20 weeks. 
• We'll keep you updated, but delays at the factory or in shipping are outside our control and are not grounds for cancellation.
  

Balance & Delivery

• The remaining 50% balance is due before your kayak is released for delivery or collection.
• Collection is free from our Nottingham warehouse. Delivery can be arranged at the cost shown on your quote.
• Please inspect your kayak on receipt and report any damage within 48 hours, with photos.

Cancellations, returns and warranty

• Built-to-order kayaks cannot be returned or refunded unless faulty. This does not affect your statutory rights.
• If you cancel after paying the deposit, the deposit is non-refundable.
• Kayaks are covered by Stellar's manufacturer warranty against defects in materials and workmanship. It does not cover wear and tear, misuse or accidental damage.
• Warranty claims should be made by email to admin@oarsport.co.uk with photos and your invoice number.